Acceptable Use Policy

Last updated: October 26, 2026

This policy says what you may not do with AxleTap. It is part of your Customer Agreement. “You” means the customer and every person who uses the service through the customer’s account.

1. Lawful business only

Use AxleTap only to run a lawful business. You may not use it to sell goods that are illegal to sell where you or the buyer are located, to evade taxes, or to launder money. You are responsible for collecting and remitting the sales tax that applies to your sales; AxleTap calculates it from the rates you configure and the rates we supply, and you must check that they are right for you.

2. Accounts and access

• Each person gets their own user account, PIN or badge. Do not share sign-ins. When someone leaves your business, remove their access.
• Do not try to reach another store’s data, another user’s account, or any part of the service you were not given access to.
• Keep your two-step sign-in codes and recovery codes to yourself.

3. No attacks on the service

Do not probe, scan, overload, or interfere with the service or its networks; do not try to bypass rate limits, authentication or security controls; do not upload malware. If you find a security problem, tell us at security@axletap.com and give us a reasonable time to fix it before telling anyone else. We will not take action against good-faith research that follows this rule.

4. No reselling or copying

Do not resell, sublicense or provide the service to anyone outside your business; do not copy, reverse engineer or build a competing product from it; do not scrape it or pull data from it other than through the export features and the documented API with your own credentials.

5. Text messages

Messages sent through AxleTap must go only to people who gave your business their number and agreed to receive texts from you. Transactional messages (receipts, statements, pay links, pickup and delivery notices) are what the service is for. Do not send marketing texts without separate, documented consent; do not send anything unlawful, deceptive or abusive; honor STOP requests immediately (the service does this for you; do not work around it). You are responsible for complying with the TCPA and carrier rules for the messages you send.

6. Email

Statements, invoices and reminders sent through AxleTap go to your customers’ addresses on file. Do not use the service to send unsolicited bulk email.

7. Card payments and bank connections

• Follow your card processor’s agreement and the card brand rules. Do not key in a card number for a customer who is not authorizing the charge; do not store card numbers anywhere in AxleTap (notes, custom fields, attachments).
• Connect only bank accounts that belong to your business and that you are authorized to connect. Do not connect someone else’s account.

8. Content you upload

Vendor invoices, packing slips, photos, logos and other files you upload must be yours to use. Do not upload anything unlawful, infringing, or containing other people’s sensitive personal information that your business has no reason to hold (for example, Social Security numbers, health records, or full card numbers).

9. AI features

AI features make suggestions for a person to approve. Do not use them to generate content unrelated to running your business, and do not try to extract the underlying models’ instructions or to get them to act outside the service.

10. Fair use of included allowances

Included texting, AI page and bank-feed allowances are for your business’s own ordinary use. Automated or artificial use intended to exhaust allowances or degrade the service for others is not allowed.

11. What happens if this policy is broken

We may remove content, suspend a user or the account, or end the agreement for a serious or repeated breach, as the Customer Agreement provides. Where it is safe to do so, we tell you first and give you a chance to fix it. We cooperate with law enforcement when the law requires.

12. Reporting

To report misuse of AxleTap, email abuse@axletap.com.